This policy covers Dryer Repair Charlotte (https://dryerrepaircharlotte.com), a dryer repair service in Charlotte, NC operated as a service of CLT Appliance. It explains what happens to information you send us through the repair request form on this site.
What we collect
When you submit the repair request form, we receive:
- your name;
- your phone number;
- the dryer issue you select;
- your ZIP code;
- the address of the page you sent the form from (without any query string or anchor); and
- the date and time of the request.
The form does not ask for, and we do not collect, payment card details. We do not ask for your street address online; we confirm it by phone if a visit is scheduled.
Like most websites, our hosting provider may record standard technical request data, such as IP address and browser type, in server logs used for security and troubleshooting.
How we use it
We use form details only to contact you about your dryer repair request, to schedule and carry out the service you ask for, and to prevent duplicate or abusive submissions. We do not sell your information.
Storage and providers
Requests are saved in a database run on our website hosting provider's infrastructure. When a request is saved, a notification email containing the request details is sent to our team through our email (SMTP) provider. These providers process the data on our behalf to run the site and deliver those emails.
Analytics
Google Analytics is not currently active on this site. If we turn it on in the future, it will measure site usage and events such as phone clicks and confirmed requests, without sending form contents such as your name or phone number, and we will update this section.
Google Maps
Some pages show an embedded Google Map. The map loads from Google, a third party, which may set cookies or collect data such as your IP address under Google's own privacy policy. The map loads only when it scrolls into view.
How long we keep it
We keep request details for as long as needed to handle your request and for ordinary business records. We have not set a fixed retention period. You can ask us to delete your details at any time, as described below. [PLACEHOLDER: retention period, if one is adopted after legal review]
Access and deletion
To ask what information we hold about you, or to ask us to correct or delete it, email info@dryerrepaircharlotte.com from any address and include the phone number you used on the form so we can find your request.
Changes and contact
We may update this policy when the site or our providers change; the current version is always on this page. Questions can go to info@dryerrepaircharlotte.com or (704) 555-0101.
Last updated: [PLACEHOLDER: date of legal review]